Return & Refund Policy

Return & Refund Policy
Pearl Cave Store
Effective Date: [Insert Date]

At Pearl Cave Store, we aim to provide high-quality Health & Beauty and Fashion products to our customers in UAE & KSA. If you are not satisfied with your purchase, we offer a return and refund policy under the following conditions.

1. Eligibility for Returns

You may return an item if:

  • It is unused, in its original packaging, and in the same condition as received.

  • The return request is made within [3] days of receiving the product.

  • It is not listed as a non-returnable item (see Section 2).

To initiate a return, please contact us at info@pearlcavestore.com with your order details.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including but not limited to:

  • Personal care & beauty products (e.g., skincare, cosmetics, hair products)

  • Undergarments and intimate apparel

  • Clearance or final sale items

3. Refund Process

Once your return is received and inspected, we will process your refund if approved. Refunds will be issued as:

  • Original Payment Method: Refunds will be credited to your original payment method within [5-7] business days.

  • Store Credit: In some cases, you may opt for store credit for future purchases.

4. Exchange Policy

If you wish to exchange an item for a different size or variant, please email us at info@pearlcavestore.com. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [1] days of delivery with photos of the issue. We will either:

  • Replace the item at no additional cost.

  • Issue a full refund if a replacement is not available.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.

  • We recommend using a trackable shipping method to ensure the safe return of your item.

7. Cancellations

Orders can be canceled within [24] hours of purchase. After this period, orders that have already been processed or shipped cannot be canceled.

8. Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us:

📧 Email: info@pearlcavestore.com
🌍 Website: https://pearlcave.com/

By making a purchase from Pearl Cave Store, you agree to this Return & Refund Policy.